Digital Government at Work: A Social Informatics Perspective

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major proje…

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